On Poor Customer Service

We moved into a new house not too long ago, and have been settling in ever since.  The house wasn't quite done when we moved in, so there's been some wrangling with subcontractors and whatnot.  The most recent problem has been the cabinet maker.  We had ordered some built-in bookshelves, put together a design with the cabinet maker, and were expecting installation by the end of last year.  Well, the cabinet maker, Job, had a bad hand injury.  He almost cut his thumb off.  Then his wife came down with leukemia.  So he's running a little behind schedule.  That's frustrating, but he has some very good excuses so I figured I'd be a nice guy and wait for him to get caught up.

He was supposed to have everything installed by the end of this month.  Of course, there have been delays.  He was supposed to come out first thing this morning and finish the installation.   I got a call with "we'll be there right after lunch".  Around one, I got another call with "we'll be there in about an hour".  He tells me that they went to do another project first.  They finally showed up and are working on the project now, but they just told me that they won't be able to finish it today; some of the parts aren't ready.

This is getting a little frustrating.

The guy does good work; it just takes forever.  And getting told that another project is taking priority over mine, when my project is running 2 months behind schedule, is very frustrating.  The Wife and I were going to order some more bookshelves for the upstairs; but now I think we're going to go through another vendor.